I am afraid to mail my
photos. What do I do? You have the option of
scanning in the photos yourself and uploading them through our
Order Now page. This way your photos never leave your possession.
You can also mail us a CD with your photos on it. If you
don't have access to a scanner, take your photos to an Officemax,
Staples, Office Depot or Fed-Ex-Kinko's. They will Scan your
photos onto a CD which you can then mail to us. Most stores
can also email the file directly to our email address. CLICK HERE to find the nearest store that will scan in your photo(s).
How do you Restore/Retouch my photos?
We use state of the art digital techniques, software and
equipment. We have some of the most talented artists working
for us. We scan in your photos at a high resolution so that
they may be enlarged later. Our Artists take pride in each and
every picture, and each one presents a unique challenge. Unlike some of our competitors, we do All work Manually to ensure the highest possible quality, We do Not take shortcuts by using automated software & techniques. You will see a big difference in our work!
What Resolution should I scan my photo
For Photos 2x3 in. or smaller-----Scan at 1200
For Photos 2x3 - 5x7 in.-----Scan at 600 dpi.
For Photos larger than 5x7.-----Scan at 300 dpi.
How do I scan my photos?
First, start off by wiping the glass of the scanner with a
non-abrasive wipe and some Windex. Make sure the glass is
before placing the picture down. Make sure the picture rests
against one side of the scanner so that it remains straight.
Preview the picture before scanning it. Refer to question #3 for
scanning resolutions. Save your photos as a .Jpeg or .JPG file
without compression. Scan all photos using the Color option even
if they are B&W.
What format should my scanned photos
be? They should be saved as either a .Jpeg or .JPG
file without any compression.
How long will the process take?
Generally our Restoration/Colorization/Manipulation services take
between 3-7 days. Age Progression/Regression is about 14-31 days.
Do you do Rush Orders?
YES! We can have your order ready the Next Day for an extra charge
of $35.00 per photo. Applies to Most Services.
Are my original photos altered?
Never! We utilize state of the art digital technology, therefore
your original photos are Never altered. We make Digital copies of
your originals that will never fade or be susceptible to damage as
would your original photos.
How should I package my photos for
mailing? Place the photos carefully between two
pieces of thick cardboard (the edges of the cardboard should
extend at least 1 inch beyond the photos and should be taped
together) You can also Place photos in an appropriate
cardboard photo mailer and mail them to: Phojoe - 5799 South Main St. #67 - Clarkston, MI 48347 - The cost is a bit more if you mail your photos as opposed to doing everything on-line. For example...Moderate Restoration is $39 on-line as opposed to $65 via the mail. We offer the mail in service as a convenience but it is much more time consuming which is why we have to charge more for photos sent though the mail. For faster, less expensive service (3-7 days), please scan & upload photo(s).
Please Write PHOTOS: DO NOT BEND on the outside of All packages.
Do you offer any guarantees?
We guarantee you will be 100% happy with the results of your
order. If you are not, we will make the needed changes at no extra
cost, and we won't stop until you are satisfied. We will insure the photos you have sent us for the value you
specify. We guarantee our work to be of the highest quality!
Are there any photos you can't fix?
We will attempt to restore most photos regardless of their
condition. If there is something there, even if most of it
isn't, we Can usually Salvage it.
Do you restore original artwork/photos?
Yes! We can restore original photos & artwork, Please email us for details and for a Free quote.
Can I see the progress of my photos?
Customers will be emailed within about 3-7 days with a digital proof.
Once the proof is approved, we will mail out the hard copies. Applies to Restoration/Colorization. Other services may take longer.
How do I pay for my order?
For the fastest service, we accept all major credit-cards and
e-checks through PayPal or Amazon. We also accept Credit Card Orders
over the phone. We can also accept Money Orders, Cashiers
Checks and Personal Checks (Allow 3-10 days for Personal Checks to
clear.) Payment is due before we begin & all work has a 100%
guarantee. Go to the
page for more details.
Do you do custom work?
Yes! Please contact us and explain in detail what you have
in mind. We will send you an estimate within 24 hrs.
I can't download my completed
Photos... If it doesn't go through the 1st time,
try several more times as your internet connection may be breaking
up. If after many failed attempts it still doesn't work...Contact
Is there a size limit for uploaded
files? Yes! Scanned Photos should be no bigger than
10 Mb. Please make sure your Uploaded photos don't exceed this
limit. If mailing your Photos on a CD, there is no file size
limit. make sure to save your Photos as a .Jpeg or .JPG file
without using any compression.
Do you make house calls?
Yes! If you live in the metro Detroit area, we can come to you and
scan your photos for an extra charge of $100.00 hr.
Can music, text and FX be added to
Slide Shows? YES! We can personalize your photo
slide shows to meet all of your unique needs. Whether it's for a
wedding, anniversary or birthday party, we will use your ideas
along with our creativity to create something memorable.
Why should I archive my photos to DVD? Photos get damaged...When we scan your pictures, you will have a
CD or DVD of your photos that can later be used for e-mailing,
enlarging and printing your digital photos. The quality of your
digital photos will not degrade as would physical photos. They
last for generations. Peace of Mind...At your request, we will
keep your photos on file, should anything ever happen to your
originals or the CD/DVD we made for you. We offer this service at
no extra charge, because we value You, and the memories that your
pictures hold. Convenience...You will be able to view your
pictures on your computer, TV or DVD player and you will be able
to print as many high quality reproductions as you wish. More than
2,500 photos can be stored on a DVD and can be organized into
How do I know you are a reputable company & that I can trust you?
We have been
featured on CNN, Fox, ABC, New York Times etc...CLICK
the News/Press page. We have done work for the History Channel , National Geographic channel and our work is currently part of a diplay at the Smithsonian Postal museum in Washington DC. Also check out our Facebook page to see
what our customers are saying about us in real time -