Here are some of the most frequently asked questions. Please feel free to click on any question to reveal the answer .

You have the option of scanning in the photos yourself and uploading them through your account or Quick Photo Upload page. This way your photos never leave your possession.
If you do not have access to a scanner…
Go to the link to find a Scanning location near you… Find location
You can take them to any Staples, Office Max, Office Depot or Fed-Ex Kinko’s and have them scan the photo(s) for you at 600dpi. They can email the photos directly to us at info@phojoe.com
Make sure they put your Full name & email address in their email to us so we know it’s from you.

You can also download and use scanning Apps on your phone.
Apple…
https://itunes.apple.com/us/app/photoscan-scanner-by-google-photos/id1165525994?mt=8
Android….
https://play.google.com/store/apps/details?id=com.google.android.apps.photos.scanner&hl=en

Find-photo-scanning-location

You can create an account to upload your photos. Don’t like creating new accounts? (We understand) You can use our Quick Photo Upload option where you do not have to create a Log-In and password. You can also just email the photos to us.

We use state of the art digital techniques, software and equipment. We have some of the most talented artists working for us. We scan in your photos at a high resolution so that they may be enlarged later.

Our Artists take pride in each and every picture, and each one presents a unique challenge. Unlike some of our competitors, we do All work Manually to ensure the highest possible quality, We do Not take shortcuts by using automated software & techniques. You will see a big difference in our work!

For Photos 2×3 in. or smaller—–Scan at 1200 dpi.

For Photos 2×3 – 5×7 in.—–Scan at 600 dpi.

For Photos larger than 5×7.—–Scan at 300 dpi.

  • First, start off by wiping the glass of the scanner with a non-abrasive wipe and some Windex.
  • Make sure the glass is completely dry before placing the picture down.
  • Make sure the picture rests against one side of the scanner so that it remains straight.
  • Preview the picture before scanning it.
  • Refer to question #4 for scanning resolutions.
  • Save your photos as a .Jpeg or .JPG file without compression.
  • Scan all photos using the Color option even if they are B&W.
They should be saved as either a .Jpeg or .JPG file without any compression.

Generally our Restoration/Colorization/Manipulation services take between 3-7 days. Age Progression/Regression services take between 14-31 days.

YES! We can have your order ready the Next Day for an extra charge of $35.00 per photo. Applies to Most Services.

Never! We utilize state of the art digital technology, therefore your original photos are Never altered.

We make Digital copies of your originals that will never fade or be susceptible to damage as would your original photos.

Place the photos carefully between two pieces of thick cardboard (the edges of the cardboard should extend at least 1 inch beyond the photos and should be taped together). You can also place photos in an appropriate cardboard photo mailer and mail it to: Phojoe – 5799 S. Main St. #67 – Clarkston, Michigan – 48347____USA

Please Write PHOTOS: DO NOT BEND on the outside of All packages.

We guarantee you will be 100% happy with the results of your order. If you are not, we will make the needed changes at no extra cost, and we won’t stop until you are satisfied. We will insure the photos you have sent us for the value you specify.

We guarantee our work to be of the highest quality!

Rarely. We will attempt to restore most photos regardless of their condition. If there is something there, even if most of it isn’t, we Can usually Salvage it.
Yes! We can restore original photos & artwork, Please email us for details and for a Free quote.

We always email a proof to make sure you are 100% satisfied with your photo(s). Once the proof is approved, we will mail out the hard copies.

For the fastest service, we accept all major credit-cards and e-checks through PayPal or Stripe. We also accept Credit Card payments over the phone. We can also accept Money Orders, Cashiers Checks and Personal Checks (Allow 3-10 days for Personal Checks to clear.) Payment is due before we begin & all work has a 100% guarantee.

Yes! Please contact us and explain in detail what you have in mind. We will send you an estimate within 24 hrs.
If it doesn’t go through the 1st time, try several more times as your internet connection may be breaking up. If after many failed attempts it still doesn’t work…Contact Us…
Yes! Scanned Photos should be no bigger than 10 Mb. Please make sure your Uploaded photos don’t exceed this limit. If mailing your Photos on a CD, there is no file size limit. make sure to save your Photos as a .Jpeg or .JPG file without using any compression.
Yes! If you live in the metro Detroit area, we can come to you and scan your photos for an extra charge of $50.00 hr.
YES! We can personalize your photo slide shows to meet all of your unique needs. Whether it’s for a wedding, anniversary or birthday party, we will use your ideas along with our creativity to create something memorable.

Photos get damaged…
When we scan your pictures, you will have a CD or DVD of your photos that can later be used for e-mailing, enlarging and printing your digital photos. The quality of your digital photos will not degrade as would physical photos. They last for generations.

Peace of Mind…
At your request, we will keep your photos on file, should anything ever happen to your originals or the CD/DVD we made for you. We offer this service at no extra charge, because we value You, and the memories that your pictures hold.

Convenience…
You will be able to view your pictures on your computer, TV or DVD player and you will be able to print as many high quality reproductions as you wish. More than 2,500 photos can be stored on a DVD and can be organized into categories.

We have been featured on CNN, Fox, ABC, New York Times etc…CLICK HERE to view the News/Press page. Also check out our Facebook page to see what our customers are saying about us in real time on Facebook.

Here are some of the most frequently asked questions. Please feel free to click on any question to reveal the answer .

You have the option of scanning in the photos yourself and uploading them through your account or Quick Photo Upload page. This way your photos never leave your possession.
If you do not have access to a scanner…
Go to the link to find a Scanning location near you… Find location
You can take them to any Staples, Office Max, Office Depot or Fed-Ex Kinko’s and have them scan the photo(s) for you at 600dpi. They can email the photos directly to us at info@phojoe.com
Make sure they put your Full name & email address in their email to us so we know it’s from you.

You can also download and use scanning Apps on your phone.
Apple…
https://itunes.apple.com/us/app/photoscan-scanner-by-google-photos/id1165525994?mt=8
Android….
https://play.google.com/store/apps/details?id=com.google.android.apps.photos.scanner&hl=en

Find-photo-scanning-location

You can create an account to upload your photos. Don’t like creating new accounts? (We understand) You can use our Quick Photo Upload option where you do not have to create a Log-In and password. You can also just email the photos to us.

We use state of the art digital techniques, software and equipment. We have some of the most talented artists working for us. We scan in your photos at a high resolution so that they may be enlarged later.

Our Artists take pride in each and every picture, and each one presents a unique challenge. Unlike some of our competitors, we do All work Manually to ensure the highest possible quality, We do Not take shortcuts by using automated software & techniques. You will see a big difference in our work!

For Photos 2×3 in. or smaller—–Scan at 1200 dpi.

For Photos 2×3 – 5×7 in.—–Scan at 600 dpi.

For Photos larger than 5×7.—–Scan at 300 dpi.

  • First, start off by wiping the glass of the scanner with a non-abrasive wipe and some Windex.
  • Make sure the glass is completely dry before placing the picture down.
  • Make sure the picture rests against one side of the scanner so that it remains straight.
  • Preview the picture before scanning it.
  • Refer to question #4 for scanning resolutions.
  • Save your photos as a .Jpeg or .JPG file without compression.
  • Scan all photos using the Color option even if they are B&W.

They should be saved as either a .JPEG or .JPG file without any compression.

Generally our Restoration/Colorization/Manipulation services take between 3-7 days. Age Progression/Regression services take between 14-31 days.

YES! We can have your order ready the Next Day for an extra charge of $35.00 per photo. Applies to Most Services.

Never! We utilize state of the art digital technology, therefore your original photos are Never altered.

We make Digital copies of your originals that will never fade or be susceptible to damage as would your original photos.

Place the photos carefully between two pieces of thick cardboard (the edges of the cardboard should extend at least 1 inch beyond the photos and should be taped together). You can also place photos in an appropriate cardboard photo mailer and mail it to: Phojoe – 5799 S. Main St. #67 – Clarkston, Michigan – 48347____USA

Please Write PHOTOS: DO NOT BEND on the outside of All packages.

We guarantee you will be 100% happy with the results of your order. If you are not, we will make the needed changes at no extra cost, and we won’t stop until you are satisfied. We will insure the photos you have sent us for the value you specify.

We guarantee our work to be of the highest quality!

Rarely. We will attempt to restore most photos regardless of their condition. If there is something there, even if most of it isn’t, we Can usually Salvage it.
Yes! We can restore original photos & artwork, Please email us for details and for a Free quote.

We always email a proof to make sure you are 100% satisfied with your photo(s). Once the proof is approved, we will mail out the hard copies.

For the fastest service, we accept all major credit-cards and e-checks through PayPal or Stripe. We also accept Credit Card payments over the phone. We can also accept Money Orders, Cashiers Checks and Personal Checks (Allow 3-10 days for Personal Checks to clear.) Payment is due before we begin & all work has a 100% guarantee.

Yes! Please contact us and explain in detail what you have in mind. We will send you an estimate within 24 hrs.
If it doesn’t go through the 1st time, try several more times as your internet connection may be breaking up. If after many failed attempts it still doesn’t work…Contact Us…
Yes! Scanned Photos should be no bigger than 10 Mb. Please make sure your Uploaded photos don’t exceed this limit. If mailing your Photos on a CD, there is no file size limit. make sure to save your Photos as a .Jpeg or .JPG file without using any compression.
Yes! If you live in the metro Detroit area, we can come to you and scan your photos for an extra charge of $50.00 hr.
YES! We can personalize your photo slide shows to meet all of your unique needs. Whether it’s for a wedding, anniversary or birthday party, we will use your ideas along with our creativity to create something memorable.

Photos get damaged…
When we scan your pictures, you will have a CD or DVD of your photos that can later be used for e-mailing, enlarging and printing your digital photos. The quality of your digital photos will not degrade as would physical photos. They last for generations.

Peace of Mind…
At your request, we will keep your photos on file, should anything ever happen to your originals or the CD/DVD we made for you. We offer this service at no extra charge, because we value You, and the memories that your pictures hold.

Convenience…
You will be able to view your pictures on your computer, TV or DVD player and you will be able to print as many high quality reproductions as you wish. More than 2,500 photos can be stored on a DVD and can be organized into categories.

We have been featured on CNN, Fox, ABC, New York Times etc…CLICK HERE to view the News/Press page. Also check out our Facebook page to see what our customers are saying about us in real time on Facebook.